Refund Policy
Last updated 29 October 2026
Sourcelane is paid for with prepaid credit top-ups. This policy explains when we refund credits to your balance and when we refund money to your card. It forms part of our Terms of Service.
Automatic credit refunds
- Requests that fail or return nothing are refunded to your balance automatically.
- Per-result requests are charged only for the results actually returned. Any credit reserved for results that didn't come back is returned to your balance when the request finishes.
You don't need to contact us for these: every charge and refund is listed in your account.
Refunds of top-ups
If you change your mind, you can ask for a refund of a top-up within 14 days of buying it. We refund the part of that top-up you haven't used, to the original payment method. Credits already spent on requests are not refundable.
Billing errors
If you were charged twice, charged the wrong amount, or charged for a top-up that never reached your balance, we will refund the error in full at any time.
What we don't refund
- credits already used on successful requests;
- top-ups requested more than 14 days after purchase, except for billing errors;
- promotional or free credits, which have no cash value;
- accounts suspended or closed for breaching the Terms of Service, where the law allows.
How to request a refund
Email support@mail.usesourcelane.com from the address on your account with the date and amount of the top-up. We aim to reply within 2 business days. Approved refunds are issued through our payment provider and usually appear on your statement within 5 to 10 business days.
Please contact us before opening a dispute with your bank: we can usually sort it out faster, and disputed payments may lead to the account being paused while the dispute is open.
Your legal rights
Nothing in this policy limits rights you have under consumer protection laws where you live.
